HighGuard.cloud Privacy Policy

Effective Date: August 22, 2025

Last Updated: August 22, 2025

Company: HighGuard.cloud ("we", "us", "our")

This Privacy Policy describes how HighGuard.cloud collects, uses, discloses, and protects personal information obtained when using our services (the "Service"). By using our Service, you agree to the collection and use of information in accordance with this policy.

1. Purpose & Scope

HighGuard.cloud provides backup and restore of GoHighLevel (GHL) data. We act as a data processor, while your agency is the data controller (they decide what gets backed up). Agencies must secure any required consumer consent before backup. We process data only on behalf of agencies and do not independently collect client data.

2. Data We Process

Depending on your settings, we may process:

HighLevel Data: Contacts, opportunities, appointments, custom object records from an agency’s GHL account.
Account Data: Agency account email, billing contact, timestamps.
Support Data: Error logs, sync metadata, anonymized diagnostics.

We do not collect marketing or payment card data. We do not sell or rent your data.

3. How We Use Your Data

We use data for:

Performing daily & on-demand backups, and one-click restores where permitted
Generating export files (CSV, JSON, ZIP)
Operating dashboard and syncing system
System monitoring, diagnostics, and customer support

4. Legal Basis

Where applicable (e.g. GDPR), we rely on the following legal bases for processing:

Contracts: Data necessary to provide the Service
Legitimate interests: For platform functionality and support (agencies may object)
Consent: If required by jurisdiction, agencies must secure this

5. Data Retention

Backups: Retained for 30 days by default.
Upon cancellation: We retain backups for 30 days post-cancellation; then permanently delete them.
Logs & anonymized meta: Retained up to 90 days for audit purposes.

6. Security & Storage

We implement industry-standard safeguards:

Encryption in transit (TLS/HTTPS) and encryption at rest.
Access controls, secure hosting (e.g. AWS, Atlas), and routine backups.
While we strive for security, no system is infallible — we disclaim liability for breaches outside our control.

7. Data Disclosure & Sharing

We do not share personal data except:

With subprocessors (e.g., hosting/storage partners) under confidentiality agreements
When required by law (e.g., subpoena, court order), or to enforce our policies
In the context of a business transfer — with prior notice

8. International Data Transfers

Data may be transferred and stored outside your jurisdiction (e.g., across global data centers). By using our Service, you consent to these transfers under applicable privacy laws.

9. User Rights

Depending on applicable laws, individuals may have rights including:

Accessing or requesting copies of their personal data
Rectifying or correcting it
Requesting deletion (where backup includes such data)
Restricting or objecting to processing
Data portability requests where applicable

The agency controls client data and should handle these requests. We will support agencies in complying with legitimate requests.

10. Cookies & Tracking

Our site uses functional, non-identifying cookies only (e.g., essential for login, analytics). We don't track users across sites or sell behavioral data.

11. Children’s Privacy

We do not knowingly collect personal data from individuals under age 16. Agencies must not use the Service for data involving minors, unless compliance is assured under applicable law.

12. Disclaimer & Limitation of Liability

Service is provided “as is”, without warranties of uninterrupted or error-free performance.
We disavow warranties (express or implied), including MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.
To the fullest extent permitted by law, HighGuard.cloud (and its affiliates) is not liable for indirect, incidental, special, punitive, or consequential damages.
Aggregate cap: Total liability is limited to the amount paid to us in the prior 12 months for the Service.

13. Updates to This Policy

This policy may change. We'll notify agencies via email and update the “Effective Date” accordingly. Continuing use of the Service constitutes acceptance of the updated policy.

14. Contact

For questions or privacy requests:

Email: info@highguard.cloud